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FAQ
Shopping Questions
Each vendor is responsible for shipping their individual products. On the checkout page you will see the available shipping options. If you have questions regarding the shipping or delivery of your product please reach out to the vendor directly through their respective store. For more information regarding shipping please read our Customer Terms of Use.
If there is an issue with your purchase that requires you to return it and/or request a refund, please contact the vendor directly. A contact form can be found on their respective shop page, as well as on the product page itself. All returns, refunds and purchase issues are handled by the individual vendors. Once a refund is approved it typically takes 5-7 business days for your refund to process. For more information regarding returns and refunds please review our Cutomer Terms of Use.
When a vendor requests to sell their products on odbody.com we require an application and certification that their products comply with our American Sourced and Made policy. We review and confirm each business individually before their products can be listed on our site.
Vendor Questions
If you would like to sell your American made products please review our Vendor Terms. Once you are familiar with those you can register for a Vendor account here. We will review your initial request. If you meet our criteria for becoming a vendor we will send you a full application and certification form. That form is required to activate your vendor dashboard.
Once we recieve your intial request we will do our best to respond within one (1) business day. After receiving your application and certification form, your account will be activated within three (3) business days.
If you sell on other marketplaces you may know that marketplace facilitator sales tax laws have changed and are still changing. We have taken great care to make sure that sales tax is collected and distributed based on the most recent sales tax laws and nexus rules. In your Vendor dashboard you have access to a sales tax report and the ability to update your nexus as your business requires.
Unlike most other marketplaces there is no annual, monthly or per-product fee. We charge a simple 8% commission + the credit card fee.
